Used Applicant Tracking System (ATS) “Bullhorn”, “Trello” and “ICIMS” to track and review candidates. Working with the candidates from Mexico, Colombia, El Salvador, USA and LATAM. Working closely with the positions such as Customer Service Representative, Service Desk, Helpdesk, Tech Support, Service Desk manager/lead, CS Team Lead/Manager, Workforce Manager, Logistics Coordinator, Operations Manager etc, all within the Contact Center environment. And some of the IT requirements. Working for the largest call centers in USA as our main clients such as Denali, Insight, New Leaf, All Covered, Davaco, Empigo, Baby Brezza, Amazon, Simple Practice etc. Negotiates salaries with candidates and negotiates pay rates with subcontracting companies and close the position. Scheduling the MS Teams video call for the interviews with all the candidates and screening them closely as per the requirement. Established and maintained professional relationships with consultants. Sticking to the process while sourcing and presenting candidates.

Mechanical and Automation Engineering