JOB OVERVIEW •Responsible for establishing and maintaining mutual understanding and goodwill between guests and management. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: •Be charming by being approachable, having confidence and showing respect. •Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. •Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. •Plan and co-ordinate the provision of friendly, efficient services to the guests. •Schedule activities for the guests. •Plan and co-ordinate all promotional activities targeting our clients. •Trace relevant statistics about the clientele. •Co-ordinate and supervise all activities for the guests. •Assist with check-ins/check-outs of the clients. •Greet guests upon arrival. •Assign the room for the guests. •Cover the guest relations counter. •Assist the guests with airline bookings and reconfirmation’s. •Assist all departments in being receptive to the needs of the guests. •Attend recreation activities when necessary. •Assist with translations (information; guest directory; menus etc) as required . •Provide feedback from the guests to Front Office Manager for action.
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. •Proficient in the use of Microsoft Office and Front Office System. •1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.