Account Coordinator About the job: Please note that this role requires a fluent level of English. Location: The Account Coordinator position is a remote, work-from-home position. Candidates need to reside in European countries. Some travel is required, for client meetings or other internal meetings, conferences, etc. Candidates must hold a valid passport and be able to travel internationally. The Role: Rewardoo seeks an Account Coordinator who will be focused on client delivery for enterprise-level global advertisers and will be a key part of Rewardoo’s growth. This role is particularly targeted at driving recruitment and new partnerships in EMEA markets and has the opportunity for growth into more senior marketing positions. This will require excellent client service skills, strategic thinking, and a capability (and willingness) to own the day-to-day tasks and projects for client programs. It will also require the ability to comfortably present to and work with client contacts and key regional publishers. A successful candidate will have a “whatever it takes” attitude to meeting and exceeding the clients’ needs and will maintain Rewardoo’s high standards and reputation for client service excellence. What Success Looks Like: By 6 months… You are able to execute the day-to-day operations of multiple affiliate programs, including managing affiliate applications, recruitment list building, and deployment of creative assets. Working closely with managers you are able to maximize the effectiveness of the program and are regularly developing new recruitment ideas to present to managers and the client. You are able to draft affiliate communications and newsletters and respond to affiliate inquiries and issues with little guidance from managers. By 1 year… You have worked with the account team to establish multiple new partnerships. Regularly developing new campaign ideas to present to managers, you are an integral part of each program you support. Efficiencies are being created and you are working closely with the manager as a team to provide excellent client service. You are able to take on new account responsibilities with guidance from managers. Top 5 Job Responsibilities: Rewardoo seeks a Coordinator to take ownership of: • Recruitment Execution – Work closely with the client team to identify opportunities for recruitment in the region. Develop recruitment lists based on the needs of your clients as well as the corresponding outreach emails. • Affiliate Communication, Support, and Outreach Execution - Respond to affiliates’ inquiries and troubleshoot issues. • General Account Maintenance - Collate evidence of paid exposure whilst ensuring campaigns are being activated by partners in a timely fashion. • Newsletter Execution - Draft and execute affiliate communications and newsletters. • Reporting- Generate weekly and monthly performance reports.
Qualities Of the Ideal Candidate: • Has a strong internal motivation to get the job done and done well • Only provides superior results and unsurpassed customer service • Emphasizes incredible attention to detail and is capable of multi-tasking and coordinating several projects at once • Prioritizes competing objectives and manages time with skill • Possesses the ability to work independently with minimal supervision • Displays accountability always meeting deadlines and keeping commitments • Knows how to collaborate with team members in a remote environment • Thrives in a fast-paced environment and enjoys bringing order to chaos • Possesses superior written and verbal communication skills • Has direct affiliate marketing experience (in-house, agency, network) or a strong interest in the industry Minimum Qualifications & Skills: • Fluent in English • Bachelor’s degree • 1-4 years of online marketing, e-commerce, or affiliate marketing experience • Knowledge of Affiliate Networks (Awin, Impact, etc.) is a plus • Ability to travel when needed to conferences and team meetings • Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.