Job Responsibilities

1. Pre-sales and after-sales customer service technical Q&A via call and email. 2. Collecting and analyzing customer feedback to solve customers' issues and improve the products at a technical level. 3. Writing pre-sales and after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, etc. 4. Working closely with the sales team to ensure the successful closure of the sales process. If you are interested, please feel free to contact Zoey by WhatsApp or WeChat: +86 13699832407

Job Requirements

1. Fluent German listening, speaking, reading, and writing skills, German as a working language. English and Chinses language skills are a plus. 2. Experience in the service industry & solar field is preferred. Excellent fresh graduates are encouraged to submit. 3. Complete technical training and further training as an electrical engineer or technologist. Being trained as a factory mechanic or electrical engineer is a plus. 4. Excellent communication skill and customer orientation. 5.Familiar with basic office software.

Required Languages

German