Job Responsibilities

Job Responsibilities: 1. Fully responsible for the company's after-sales management in Japan, improving and developing the service system and technical support system in Japan, formulating corresponding after-sales systems and optimizing the construction of after-sales processes; 2. Assist the department director in department management, lay out the Japanese regional after-sales service network, and continue to promote and improve the construction and management of the technical service platform; 3. Promote product and R&D departments to develop and improve remote operation and maintenance and intelligent operation and maintenance tools, improve product operation and maintenance efficiency and reduce operation and maintenance costs; 4. Carry out repairs orderly, maintenance, technical upgrades, and iterative upgrades of software versions for Japanese customers to ensure the stable operation of local equipment; 5. Put forward product optimization suggestions to the production and research side by collecting after-sales problems on the market side, customer satisfaction evaluation, etc., and promote the improvement of product functions, ease of use, reliability, and maintainability; 6. Actively cooperate with the local sales department to carry out pre-sales and after-sales support in the local area, assist agents in product demonstration, product use deployment, and training to ensure the service satisfaction of overseas customers; 7. Actively visit regional agents in Japan, inspect the after-sales capabilities of agents, and formulate differentiated training to empower overseas agents and improve their after-sales capabilities; 8. Actively organize and establish the after-sales system work related to overseas agents, including the sinking and management of spare parts in overseas regions, the formulation of overseas after-sales policies, and the improvement of training databases; 9. Continuously promote and improve the monthly and daily survival rate of equipment in overseas regions. Focus on promoting the resolution of on-site problems and 10. Overseas technical support and operation and maintenance engineers' technical ability improvement, performance target formulation, service index monitoring and FAE personnel dispatch management. Continuously improve overseas training technical documents, BOM system, etc. 11. Assist in advancing the work direction and improving work content of the company's PDT service representatives. If you have interest in this position, please feel free to contact recruiter, Rebecca: WeChat: hiredchina101 Mobile: +86 199 2519 5414 Email: rebecca.liu@hiredchina.com

Job Requirements

Job Requirements： 1. Bachelor degree in electronic engineering, microelectronics, computer science, automation, etc.; 2. More than 8 years of working experience in after-sales industry management; 3. Proficient in English, Mandarin, listening, speaking, reading and writing, able to communicate with local customers proficiently 4. Understand the basic knowledge of electricity and the principle of motor drive control; 5. Familiar with Linux platform experience is preferred; working experience in the field of robotics, such as ROS is preferred; 6. Conscientious and meticulous work, strong sense of responsibility, pressure tolerance, good communication skills and problem-solving ability;

Required Languages

Mandarin, English, Japanese