Job Description - Help customers to solve product issues via email and phone. - Support the development of the global customer service team. - Recommend product improvements based on customer's feedback. - Support our sales team increase the sales volume and introduce new products. - Work in a transparent environment with a young and dynamic team and experience China outside the international bubble.
Location: Changsha, Hunan Province Tech brand Anker (America's Leading USB charging brand) was established by a few ex-Googlers in 2009 and set out with one goal in mind: to design reliable, affordable and inspiring tech gadgets which we would use ourselves. With a team of almost 1000 people in our offices around the world we think global and act local. Our major markets are the USA, Canada, Western Europe and Japan. The product portfolio of Anker includes external batteries, chargers, cables, audio devices and many more exciting consumer electronics. For a more detailed overview, please visit: www.anker.com With our mother company Oceanwing, we are expanding our business and looking for a new team member. To participate actively in team building activities to share information/ideas while contributing suggestions for work improvement;]Job Requirements - Able to understand problems from a customer's perspective[Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer]. - Calm and balanced personality with the ability to solve problems directly. - Bachelor degree. Prior experience in working in a customer service role is a plus. - Good Chinese language skills are a plus. Native German speaker only.
German, Mandarin, English