Job Responsibilities

• Receive and respond to inbound live chats; gather and verify required information • Develop/present customer service solutions and/or suggest additional items. • Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken • Learn and retain a thorough working knowledge of all existing and new products and services

Job Requirements

• Customer Service experience is preferred • Past retail or direct sales experience will be considered an asset • Strong personal computer usage and Internet proficiency skills • Fast and accurate typing skills are an absolute requirement (40wpm minimum) • Excellent written communication skills - using proper grammar with smooth flow • Demonstration of self-motivation and results-orientation. • Bachelors’ degree • Native English

Required Languages

English