Customer Service
Heyou International Hospital
Refresh at 11 days ago 797 views

Job Responsibilities

1. To complete the daily work at the hospital reception desk, including being responsible for booking appointments, billing medical insurance/commercial insurance/self-pay customers, receiving customers, handling customer complaints, etc. 2. Attend to the customer service hotline and answer customer enquiries or complaints and suggestions, which must be handled promptly, patiently and professionally. 3. Responsible for related administrative work, including but not limited to filing, report sending, etc.

Job Requirements

1. Be fluent in Mandarin and communicate with Chinese colleagues without barriers; 2. Good image and temperament; 3. Excellent communication and coordination skills, good at listening and summarising customer feedback.

Required Languages

Mandarin, English

Job Details

Position type



Unlimited experience

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