1. Collaborate with the sales team in preparing responses to Requests for Information and Proposals for payment devices, associated management systems or more sophisticated solutions. 2. Liaise with the global product management team regarding customer and market requirements to iterate terminal software, kernels, firmware and platform services in addition to providing regional input for new product development. 3. Support clients and partners by providing assistance on high-level technical topics, key product features and technical solution implementation, etc. 4. Support the sales team in managing projects, conducting requirements assessments, mobilizing resources to achieve objectives. 5. Develop and present solution-focused presentations to client accounts as part of sales initiatives. 6. Troubleshoot and escalate technical issues with the global support team. 7. Be able to support partners in becoming familiar with the Newland SDK, development tools and core technologies, etc.
1. Bachelor’s degree or above, aged below 35. 2. Fluency in both written and spoken business English, fluency in Mandarin would be preferred. 3. Expertise in payment technologies, devices, and associated management systems. 4. Strong technical acumen with the ability to convey complex concepts in a clear and concise manner to both technical and non-technical stakeholders. 5. Aptitude for collaborating with cross-functional teams including sales, product management, customers, and partners. 6. Sharp problem-solving skills and a talent for troubleshooting and resolving technical issues. 7. Strong presentation and communication abilities with skill in developing and delivering solution-focused material. 8. Talent for supporting partners and customers at both strategic and technical levels. 9. Maintaining familiarity with tools, software, and technologies to facilitate support. 10. Project management abilities including requirements analysis, resource mobilization, and alignment with key objectives.
Sales technical support