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Soalr Service Manager based in UK
Full-timeNegotiableUnited Kingdom - Birmingham, UK
Refresh at 7 months ago 587 views

Job Responsibilities

Key responsibilities: 1.Manage FAE and hotline engineer teamwork in fluent process. 2.Improve engineer team working efficiency base on customer and HQ expectations. 3.Promote the my client's brand. 4.Establish further what the local market expects in terms of service. 5.Build good relationships with local customers and installers. 6.Keep up to date with all compatible manufacturers from local market – establish most common sources for site issues. 7.Attend regular online meetings with my client's HQ to keep up to date with new developments. 8.Gather technical info from customer/competitor and feedback to R&D. 9.Mediate with aggravated cases and settle cases amicably. 10.Potential business development activities with local customers base on my client's HQ demands. 11.Frequent local business trip shall be considered. If you have interest in this position, please feel free to contact recruiter Rebecca Email: rebecca.liu@hiredchina.com; Whatsapp: +86 199 2519 5414 WeChat: hiredchina101

Job Requirements

Requirements: 1. Bachelor's degree in Electrical Engineering, Computer Science, or a related field. 2. Proven experience (3+ years) in a Technical service Supervisor role, preferably in the energy storage industry. 3. Rich engineer team management experience in electrical, renewable energy, lithium battery or related industry. 4. Excellent problem-solving abilities and a methodical approach to troubleshooting technical issues. 5. In-depth knowledge of energy storage systems, renewable energy technologies, and associated hardware/software. 6. Exceptional communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders. 7. Multilingual is preferred, at least native language and English on professional level.

Required Languages


Job Details

Position type

Sales technical support


5~10 years

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