We are Hiring English/RussianSpeaking Customer Support Representative in Istanbul office! You will be responsible for helping players resolve their issues and continue enjoying the game. Job responsibilities will include but not be limited to: 1. Responsible for daily customer support, answering in-game tickets, questions on Facebook, and emails; 2. Assist players resolve technical problems with the game; 3. Record game problems and feedback from users, and solve online issues; 4. Pay attention to Facebook and other social communities, and collect feedback from players; 5. Proofreading of operational activities, game localization and advertising proposals
Job Requirements 1. Good written and verbal communication skills in English/Russian; 2. Love games, understand player's psychology and habits; 3. Strong computer skills, the ability to operate multiple applications and platforms simultaneously; 4. Strong problem solving / troubleshooting skills; 5. Proactive and creative with the drive to improve and continuously learn; 6. Availability to work off-hours is needed; 7. Pleasant personality, good teamwork and stress tolerance; 8. Turkish nationality.
Russian, English, Turkish