Operation Manager with 3+ years of experience delivering operational/team management functions in the information technology industry. Proven success in managing 30 member’s team, driving profitability, and building trusts through skillful strategic planning, streamlining processes, and improvements on operational efficiency.
Demonstrated Revenue Growth ● Initiate HUYA’s operation base in MENA as the first employee, establish 1000+DAU in the first 6 months. Partner with cross-functional teams to finalise the project, successfully increase operational revenue by 125%. ● Develop, review, and optimize cooperation terms for 1000+ influencers and 45+ agencies. Proven Leadership ● Ensure maximum team efficiency by setting targets, performance review and providing exceptional and personalized solutions. ● Work closely with 4 managers from multiple countries, managing livestreaming business for over 45 agencies with over $2M in revenue from Egypt, Lebanon, Saudi Arabia, UAE and more MENA countries. Project Management ● Initiate and implement 6 policies and procedures that meet the local requirements. ● Assisting with implementation of new process, policies, and procedures.
• Created and lead a management team with a start revenue of $10K, semi-annual revenue of $120K and projected end 2023-year revenue of $500K • Lead and supervise a team of 23 account managers and maintain high level of productivity by developing daily report system, training, and coaching • Collaborate with multiple departments to align the company goals on all live streaming operations. • Develop and maintain effective communication with clients to ensure their satisfaction with the live streaming services. • Diagnosed and troubleshot technical issues related to streaming operations in a timely and professional manner.
● Served as knowledgeable account manager to agencies, accountable for $13M live streaming business of 700+ social media influencers on LIKEE app. ● Performed daily, weekly, and monthly data analysis on the performance of videos, Key influencer accounts, and User growth. ● Edited and created 4 policies that suit the region and introduced new business models keeping the app up to trends with marketing and recruiting campaigns, bringing $3M revenue. ● Modulated new trending hashtags with production management, as content attractions for end users. ● Collected feedback data from end users to perform enhancement on the structure of the App.
● Responsible for a team of 3 persons handling held-in customs pending duty clearance shipments. ● Calculate clearance payments, contacting customers and updating with the shipment’s status. ● Address and resolve problems in a timely manner to ensure high levels of customer satisfaction and to maintain outgoings to a minimum.
Bachelor of Engineering in Electrical Power Engineering Graduation Project: Power factor correction, in transformers, Transmission lines and Power Generation with highest grade.
Contact Info
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