1) Replying to customers’ messages in social media account inboxes. 2) Replying to questions and reviews posted on the official websites and retailers’ websites. 3) Handling customer complaints and high risk cases. 4) Creating knowledge base/ FAQs and Answer Bots for the official websites. 5) Handling overseas outbound call center (in the Philippines) QA and co-ordination and training. 6) Creating English IVR scripts, outbound calls scripts, and email macros. 7) Handling API tickets. 8) Assisting HR in conducting interviews for Arabic speaking candidates by testing their language level. 9) Assisting the. Amazon department in improving product reviews by planning and conducting outbound calls and e-mail campaigns to increase the number of reviews.

1) Answering overseas VIP customers, and solving their game related problems using FB. 2) Social media monitoring to keep up with the latest trends and news in MENA region related to PUBG Mobile. 3) Working with sales and operations to improve the products and services based on the feedback trends collected from social media. 4) Creating, translating, and posting social media content on official social media accounts. 5) Handling customer complaints and high risk cases.

Bachelors in TCM

HSK 4