Nicholas

Working-class bilingualist.
27 years oldTranslation/ProofreadingCome from United States Living in United States - Bedford
Language: Spanish, English
Mandarin: not at all

I'm a seasoned professional with a strong background in customer service and technical roles. Proficient in Microsoft Word and Excel, I excel at multitasking and prioritizing tasks efficiently. My empathetic approach to customer interactions allows me to address concerns with patience and understanding. I'm adaptable and detail-oriented, thriving in dynamic environments. As a team player, I contribute positively to group dynamics and respect diverse cultural perspectives. Skilled in conflict resolution, data entry, and follow-up, I ensure seamless customer experiences. I value customer feedback and continuously strive for improvement. Eager to leverage these skills in a new role.

Senior Game Advisor
GAMESTOP INC.
Jun 2023 - Now(a year)

In the role of a Senior Game Advisor at GameStop, the key responsibilities include engaging with customers in a friendly manner, understanding their gaming needs, and providing expert advice to help them make informed purchase decisions. This involves assisting customers in finding the latest game releases, consoles, accessories, and related merchandise, as well as handling customer inquiries and troubleshooting issues with professionalism. The role also requires staying updated on gaming trends, industry news, and upcoming releases, maintaining a well-organized store environment, participating in inventory management, processing transactions accurately, and mentoring junior team members. Continuous learning and staying updated on product knowledge and industry advancements through ongoing training and research are also integral parts of the role.

Sales Associate
BEST BUY CO., INC.
May 2021 - May 2023(2 years)

In the role of a Sales Associate at Best Buy, the key responsibilities encompass a wide range of store duties. This includes greeting customers, providing an optimal shopping experience, assisting customers in finding merchandise, and making informed suggestions. The role requires strong teamwork, problem-solving skills, computer literacy, and a disciplined attitude. It involves providing excellent customer service, acquiring in-depth product knowledge, actively promoting and selling products, and suggesting additional items that complement customers’ purchases. Other responsibilities include inventory management, operating cash registers, processing transactions, conducting product demonstrations, providing post-sales support, collaborating with team members, maintaining store cleanliness and organization, and tracking sales performance. The role also involves meeting sales targets and reporting sales data to supervisors or management.

Phone Refurbishment Specialist & Quality Assurance Specialist
SAMSUNG INC.
Jan 2016 - May 2021(5 years)

The role involved evaluating and diagnosing pre-owned Samsung mobile devices to pinpoint technical issues, encompassing both hardware and software problems. Tasks include repairing, replacing, and upgrading components like screens, batteries, and cameras to restore devices to a like-new state. Rigorous testing procedures are conducted to ensure devices meet Samsung's quality standards and operate optimally. Collaboration with the quality control team is essential to address any issues encountered during the refurbishment process. Detailed records of refurbishment processes, repairs, and parts used must be maintained. Adherence to safety protocols is crucial for a hazard-free work environment. Continuous training and development are emphasized to stay updated on the latest Samsung devices, technologies, and refurbishment techniques.

Store Associate
GOODWILL INDUSTRIES INTERNATIONAL, INC.
Jan 2015 - Apr 2016(a year)

The role entails a variety of duties within the store environment, such as greeting customers, assisting with their shopping needs, processing purchases, restocking inventory, and maintaining cleanliness. Essential skills include effective communication, teamwork, problem-solving, personal management, and computer literacy. Providing friendly customer service and handling cash transactions accurately are key aspects, along with merchandising donated items and creating attractive displays. Inventory management involves receiving, inspecting, and organizing donations, while sales assistance entails helping customers locate items and suggesting complementary products. Additionally, tasks include sorting and categorizing donated items, maintaining store upkeep, ensuring loss prevention measures, issuing donation receipts, and collaborating with team members to achieve store objectives.

University of Texas at Arlington
, Physics
Jan 2017 - May 2021(4 years)

Never obtained degree but had good scores in courses such as psychology, physics, math, astronomy, astrophysics, and cosmology. My academic focus lies primarily in astrophysics, complemented by studies in quantum mechanics, general relativity, and I was s

Computer literacyEmpathy and patienceTime managementConflict ResolutionAdaptabilityAttention to detailPositive attitudeData entryExcel, Word

Contact Info

  • (+1) 81****3748
  • ****@****
  • *****

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