-Performed maintenance on network systems and monitored system performance for proactive resolution of any potential issues before they impact the customer experience. -Managed inventory levels of spare parts ensuring adequate supplies are available when needed. -Maintained accurate records of customer service interactions, documenting solutions or escalating problems as needed. -Created detailed documentation outlining processes and procedures related to NOC operations. -Worked with vendors to resolve escalated customer inquiries in a timely manner. -Provided technical support to NOC team members and customers, resolving issues quickly and efficiently. -Coordinated and negotiating with cross-functional teams and customers to ensure successful implementation of projects from conception through completion. -Participated in 24x7 on-call rotation providing after hours support when necessary.

-Monitored network performance to ensure high availability of services. -Implemented security policies to protect corporate data from unauthorized access. -Collaborated with vendors to resolve complex technical problems. -Provided 24 and 7 on-call support for escalated network issues.

-Collaborated with senior researchers in design, testing, and reporting of research projects. -Coordinated fieldwork activities including participant recruitment and scheduling of interviews and focus groups. -Analyzed customer feedback to identify areas of improvement and develop action plans. -Formed analyst teams to conduct research, analyze findings and write research reports. -Created and managed research questionnaires to collect customer feedback.

-Assisted with budget planning for upcoming projects. -Generated creative ideas for new market plans based on customer feedback. -Maintained accurate records of all research activities, including survey results, focus group transcripts, and other relevant documents. -Collaborated with cross-functional teams to develop effective marketing strategies based on research findings. -Created detailed reports on competitor activities, pricing, and marketing strategies.

Peace Project -Collaborated with senior researchers in design, testing, and reporting of research projects. -Coordinated fieldwork activities including participant recruitment and scheduling of interviews and focus groups. -Analyzed customer feedback to identify areas of improvement and develop action plans. -Formed analyst teams to conduct research, analyze findings and write research reports. -Created and managed research questionnaires to collect customer feedback.

-Developed and implemented a successful teaching campaign. -Lead the team members and handled the project financial. -Created the curriculum for the project

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