Joneisa

International Education Leader | Marketing | Process Improvement
35 years oldOther retail positionsCome from United States Living in Shanghai
Language: English
Mandarin: not at all

Team Lead- Family and Community Engagement
Houston Independent School District
Aug 2021 - Now(3 years)

-Coordinates communication and training for 300+ campus staff and stakeholders, providing necessary resources and direction to enhance student and community engagement Facilitates Parent workshops to discuss and address student social and emotional learning needs -Establishes credible working relationships with K-12 leadership, gaining support for organizational initiatives and ensuring streamlined communication with prospective families -Serves as liaison and event coordinator between community donors and economically challenged campuses to raise funding for schools resources and classroom supplies

Manager- Annual Giving
University of Houston
Jun 2020 - Jul 2021(a year)

-Created multi-channel solicitation scripts and marketing materials for donor segments up to $55,000USD, improving alumni experience and engagement -Implemented social media marketing campaigns, increasing current student retentions and community participation -Executed successful annual Giving Day fundraising strategies, raising $3.37 million from 22,421 donors through partnership with major gifts, alumni relations, and stewardship teams

Preschool/ Kindergarten Teacher
Kinder Kids Academy
May 2017 - Jun 2020(3 years)

-Created daily lesson plans for Pre-K and Kindergarten students -Taught lessons encompassing a range of skill-building activities for speaking, writing, reading and listening Planned creative activities such as singing, playing, dancing, and arts and crafts -Prioritized documenting children’s learning processes and tracking their individual needs -Completed ongoing staff training and professional development sessions

Team Lead/Customer Experience Measurement and Process Improvement
Deloitte and Touchè LLC
Mar 2016 - May 2017(a year)

❖ Conducted on-site assessments and evaluations of various business operations, resulting in a 20% increase in compliance with quality standards, policies, and regulations ❖ Collaborated with cross-functional teams to identify areas of improvement and developed strategic plans to enhance customer experience, resulting in a 15% increase in customer satisfaction ❖ Facilitated training sessions and workshops for employees, resulting in a 25% increase in employee engagement

Ashford University
, Organizational Management
Oct 2018 - Mar 2020(a year)

Organizational Management with a specialization in Human Resources Management

University of the Virgin Islands
, Business Administration
Aug 2007 - May 2011(4 years)

Business Administration with a specialization in Marketing

Process ImprovementCustomer ServiceSalesTrainingDevelopmentCustomer experienceMarketingSocial Medical MarketingCanva