Review and evaluate consumer complaints to determine if a violation of Florida law exists; prepare reports, statistics, correspondence, and memoranda relating to all analytical duties, including preparation of statistical reports, charts, and spreadsheets relating to data research and/or analysis; identify and apply specific portions of the Florida Statute with regard to allegations made against an association; conduct site visits and contact businesses to evaluate allegations, assist with possible resolution of the complaint, serve preservation letters and/or investigative subpoenas, interview witnesses and gather evidence, including during a declared state of emergency; prepare written letters to complainants and respondents; prepare detailed investigative reports to outline each allegation that was investigated; maintain a wide range of general knowledge of Department and other agencies’ function in order to provide referral information to the public as needed; effectively monitor case load to ensure cases are processed in a timely manner.

In order to further the OSC’s program of protecting U.S. persons and interests during the 2022 Beijing Olympic and Paralympic Winter Games, I served as the primary liaison between the OSC Office and Chinese national, provincial, and local public security and law enforcement entities, as well as the 2022 Beijing Organizing Committee for the Olympic and Paralympic Games. Protection extends to all U.S. Government officials, visiting U.S. dignitaries, U.S. Olympic athletes and their families, as well as all U.S. corporate sponsors for the 2022 Olympic and Paralympic Winter games. I created and maintain liaison at the highest levels within the Ministries of Public Security, State Security, Culture and Tourism, Health, Education, and Transportation. I assisted the OSC on the coordination and execution of all security concerns pertaining to the 2022 Winter Games as well as VIP and TDY visits to China in the lead up and during the Olympic and Paralympic Games. This included door-to-door escort, police liaison, motorcade control, site advances, security surveys and conducting briefings for U.S. and China law enforcement and Olympic planning committees. I also liaised with counterparts at other foreign missions in Beijing. I monitored local media for information that may provide the OSC with an early warning of events that could affect the security of the Olympics, Paralympics, or any U.S. personnel or facility. This could include planned labor strikes, demonstrations, anti-U.S. activities, threats and published negative reactions to U.S. policy, the U.S. Olympic Team, or U.S. citizens in China during the Olympic and Paralympic Games. I directly supervised junior security investigator and administrative assistants at post. I supported Human Resources team by serving as the point of contact in the administration, processing, dissemination of information including: employment, benefits, personnel records, payroll, training and development, employee services, and employee relations in the OSC.

I served as the Office Manager for the Management section and the first point of contact to the Consulate's Management section and reported directly to the Management Officer. I was conversant with the operation of the entire Management section. I supervised the receptionist, ordered and maintained office supplies and inventory, I reduced time spent on inventory by 20% by reorganizing the physical storage of supplies. I reached out to and made deals with new office supply providers, cutting annual supply costs by 20%. I created and maintained liaison at the highest levels within the Wuhan Foreign Affairs Office and Hubei Foreign Affairs Office. I prepared post’s Dip notes and correspondence and processed Diplomatic ID cards and residence permits for US Direct Hire and their family members. I served as primary recruiter for Eligible Family Member hiring programs at U.S. Consulate for Department of State and all agencies that have delegated hiring authority to Post. I supported Human Resources team by serving as the point of contact in the administration, processing, dissemination of information including: employment, benefits, personnel records, payroll, training and development, employee services, or employee relations for Eligible Family Member. I served as the point of contact in the administration, processing, dissemination of information including: employment, internal staffing movement, benefits, personnel records, payroll, training and development, and employee relations. I thoughtfully managed complex calendars, I managed and coordinated multiple extremely active calendars concurrently and ensure schedules were followed and respected; I managed expenses and travel booking for the entire management office; I functioned as the back-up Financial Assistant at post. I planned recognition and team events; I managed tasks tracking and follow-up; I managed highly confidential correspondence and information with utmost discretion. I drove an organized and professional environment while providing service focused delivery; I acted as a consultant for U.S. officers for travel & expense reports; I ordered, received and tracked deliveries and monitor inventory; I provided general office management and technology support. I initiated and follow-uped on action items for new and routine projects, processes, and policies. I coordinated with other departments and external sources. I provided administrative support, direction, guidance, and training to department. I served as a liaison with other departments in acquiring and maintaining technology, supplies, onboarding, work space coordination, sourcing and other logistical needs through standard procedures.

I organized, prepared, implemented & supervised annual, quarterly and monthly marketing plans and marketing cost budgets. I created campaigns that facilitated improved market share and customer engagement in 2017. I grew email subscriber list from 300 to 2,000 in 8 months without expanding the monthly budget. I created an SEO strategy that improved organic search traffic to the corporate blog by 58% year over year. I exceeded customer acquisition target by 25% and increased new subscribers by 50% by launching niche-marketing campaigns. I was in charge of gathering, evaluation, analysis and interpretation of facts and information in law, security, chemicals of manufacturing automation, machinery manufacturing, mold manufacturing and foreign trade imports & exports. I created and maintained liaison at the highest levels within the local law enforcement organizations and security officials and conducted background investigations on corporation personnel. I organized various departments to do the signing, fulfillment and filing management of all kinds of contract documents. I formulated the relevant management system of the sales department and supervise the execution of the subordinates. Under the authority of CEO, I was fully responsible for the management of the marketing work of the operation center. I organized the establishment of the operation center to improve the management efficiency. I coordinated the working relationship between the operation center and other departments, formulating the marketing fund use plan and cost control, and taking charge of the control of commodity inventory risk and the improvement of sales, new market development and order planning. Increased client retention by 79% by implementing an efficient grievance resolution process and customer feedback system. I formulated product management and positioning. I formulated a management system for promotional activities. I established market research, forecasting and decision making. According to the actual situation in the market and the enterprise, I conducted ideological education and related professional knowledge guidance and training for the employees under the jurisdiction, improved the comprehensive quality of the subordinates, and built a high-level marketing team. I supported Human Resources team by serving as the point of contact in the administration, processing, dissemination of information including: employment, benefits, personnel records, payroll, training and development, employee services, or employee relations. I was responsible for assessing the performance and work ability, ideological and moral character and professional ethics of all staff in the operation center. I maximized employee morale and productivity by 20%, ensuring staff is well-briefed and constantly motivated on all aspects of their work daily. I formulated and implemented the company's brand strategy plan to make the company's brand into a well-known brand in the industry. I successfully obtained contract with famous client The Home Depot becoming their exclusive manufacturer and supplier of casters. I maintained a 97% satisfaction rating over a 24-month period.

I assisted the U.S. principle creative art director with all facets of his position, I helped manage all the projects for Chimelong theme parks & all Chimelong Hotels in Zhuhai & Guangzhou. I tracked and managed projects flowing in and out of the theming department. I disseminated work distribution within theming design department and actively chase design production. I created project proposals, vendor instruction documents and contact letters to distribute appropriately. I clarified scopes and materials of tender documents. I assisted with pre-qualification of bidders and securing of confidentiality agreements. I asisted the creative art director to determine and track weekly deliverables and resources throughout the project design/development, production and installation phases. I interfaced with all internal disciplines and Chimelong divisions to promote communication and work flow in all project activities. I was in charge of gathering, evaluation, analysis and interpretation of facts and information in law, security, chemicals of manufacturing automation, machinery manufacturing, mold manufacturing in theme park fields. I created and maintained liaison at the highest levels within the local law enforcement organizations and security officials and conducted background investigations on corporation personnel in theming design department. I thoughtfully managed complex calendars; I managed expenses and travel booking for the entire design department; I planned recognition and team events; Prepare professional PowerPoint/Keynote Decks; I managed project tracking and follow-up; I managed highly confidential correspondence and information with utmost discretion. I drove an organized and professional environment while providing service focused delivery; I acted as a consultant for Principle Creative Art Director for travel & expense reports; I ordered, received and tracked deliveries and monitor inventory; I was in charge of large conference room prep and AV / video - conferencing setup and obtaining clearance; I kept up with multiple tasks, deadlines, and coordinated and drove responses effectively; I supported foreign employees including onboarding and off-boarding; I provided general office management and technology support. I initiated and follow-uped on action items for new and routine projects, processes, and policies. I coordinated with other departments and external sources. I provided administrative support, direction, guidance, and training to department. I served as a liaison with other departments in acquiring and maintaining technology, supplies, onboarding, work space coordination, sourcing and other logistical needs through standard procedures. I supported Human Resources team by serving as the point of contact in the administration, processing, dissemination of information including: employment, benefits, personnel records, payroll, training and development, employee services, and employee relations for theming design department.

I guided and hosted all international business clients, showcasing the versatility and production capacity of our research, design and manufacturing operation with a view of demonstrating how our business can benefit their operations. During this I directly helped obtain $2 million USD of new business in the manufacturing sector. Increased customer base by 26% and improved customer response time by 22%, directly impacting sales from 2012 to 2014. I created an efficient customer grievance system to manage customer complaints and resolve disputes in a timely manner which improved customer satisfaction by 30% in just 2 months. I was responsible for the production of all English documentation, ranging from user manuals and marketing materials to business proposals, contracts and correspondence from executive management and board members. I managed a team of 12 documentation specialists to complete all production and translation activities on time and on budget. I was in charge of gathering, evaluation, analysis and interpretation of facts and information in law, security, chemicals of manufacturing automation, machinery manufacturing, mold manufacturing and foreign trade imports & exports. I created and maintained liaison at the highest levels within the local law enforcement organizations and security officials and conducted background investigations on corporation personnel. I developed pricing strategy for all spare parts, components and machines. I supported Human Resources team by serving as the point of contact in the administration, processing, dissemination of information including: employment, benefits, personnel records, payroll, training and development, employee services, and employee relations for the international relations and document department.

I assisted the executive with all facets of his position. I was responsible for the management, classification, collation, archiving and preservation of sales contracts and other marketing documents. I was in charge of gathering, evaluation, analysis and interpretation of facts and information in law, security, chemicals of manufacturing automation, machinery manufacturing, mold manufacturing and foreign trade imports & exports. I created and maintained liaison at the highest levels within the local law enforcement organizations and security officials and conducted background investigations on corporation personnel. I was responsible for the production and compilation of monthly, quarterly and annual statistical reports and reports of various sales indicators, and reply to executive's inquiries on sales dynamics at any time. I was responsible for collecting, sorting out and summarizing market quotations, prices, new products, substitutes, customer sources and other information, and submitting analysis reports to provide reference for the executive in decision-making. I successfully assisted obtaining contracts with famous clients such as HongKong Ocean Park, HongKong Cyberport, HongKong Noah's Ark, and Macau Venetian. I also thoughtfully managed complex calendars; I assisted the executive to determine and track weekly deliverables and resources throughout the project design/development, production and installation phases. I interfaced with all internal disciplines and divisions to promote communication and work flow in all project activities. I managed expenses and travel booking for the entire executive office; I planned recognition and team events; I managed project tracking and follow-up; I managed highly confidential correspondence and information with utmost discretion. I drove an organized and professional environment while providing service focused delivery; I acted as a consultant for general manager for travel & expense reports; I ordered, received and tracked deliveries and monitor inventory; I kept up with multiple tasks, deadlines, and coordinated and drove responses effectively; I supported foreign employees including onboarding and off-boarding; I provided general office management and technology support. I served as the point of contact in the administration, processing, dissemination of information including: employment, internal staffing movement, benefits, personnel records, payroll, training and development, and employee relations. I initiated and follow-uped on action items for new and routine projects, processes, and policies. I coordinated with other departments and external sources. I provided administrative support, direction, guidance, and training to department. I served as a liaison with other departments in acquiring and maintaining technology, supplies, onboarding, work space coordination, sourcing and other logistical needs through standard procedures. I supported Human Resources team by serving as the point of contact in the administration, processing, dissemination of information including: employment, benefits, personnel records, payroll, training and development, employee services, and employee relations.

Top 5% of class all four years; Exchange student at University Institute of Lisbon, Portugal; Created Business Management Club; organized and led weekly club meetings; Received award for Outstanding Management Skills (2017)