Administered all networks, servers, and systems infrastructure, including all firewalls, switches, and routers for progressive development. Managed MIT service and resources division, and IT service desk team to improve customer base and satisfaction. Steered IT projects from inception to completion for exceptional achievements. Established robust relationships and maintained licensed agreements with vendors by effectively negotiating with all vendors, including of Dell, HP, Toshiba, Adobe, and Cisco. Streamlined data backups and business continuity plans for consistent progress. Supported GM in developing and preparing budget activities to achieve financial objectives. • Infrastructure Development: Architected relocation of MIT’s Melbourne campus’ entire IT Infrastructure and over 400 workstations; configured and validated over 40 new network switches, 30 Wi-Fi Access Points, 3 routers, and 2 firewalls with data migration to the data centre. • Customer Service: Delivered high performance IT services with minimal interruptions to over 4000 end users to improve users’ experience. • Negotiation: Saved over $400K AUD by renegotiating IT services contracts for internet, data, telephony, and printers. • VMs Management: Managed and maintained VMware environment consisting of 100 VMs and 10 hosts in a robust production environment. • Cloud Management: Configured infrastructure and provisioning of resources in Microsoft Azure and AWS cloud services. • System Implementation: Optimized efficiency and performance in business processes by 40% by developing and installing an Enterprise Resource Planning (ERP) System (ELO Digital Office).

Spearheaded infrastructure projects in China as per the expansion roadmap for improved outcomes and deliverables. Incorporated all functions across cross-functional teams both locally and globally for smooth running of projects’ operations. Analysed and reviewed proposals and statement of works from approved vendors to accomplish designated goals and targets. Streamlined effective reporting to top-level management related to projects’ insight for executive-level decision making. Ensured operational efficiency and customer service through educating and training of local infrastructure delivery manager on implementation of IT best practices and benchmarking. Managed infrastructure project for new office levels, including a new Data Center, IT and R&D office spaces for smooth running of business operations. • Direct Reporting: Recognized for reporting to the director of BT Infrastructure of Asia Pacific, BT Site Head, and BT China Program Manager for informed decision makings. • Compliance Assurance: Assured compliance with pharmaceutical regulations in China by accomplishing user acceptance testing - validation and rolling-out of a standard operating environment. • Global Meetings: Led multiple high-level talks and meetings with BT Global leadership for improved results. • Concurrent Project Management: Orchestrated several concurrent infrastructure projects including a new site On-premise Data Center and Microsoft Azure China for continuous delivery of business critical services. • Auditing: Conducted IT audit of existing/newly acquired plasma collection centers to confirm adherence with organizational policies and standards.

Ensured VNC remote and on-site facilitation, while delivering 2nd level support to a 500+ user spanning 17 sites nationwide. Assisted users in running Windows XP Pro, WinCE, Mobile 2003, and Mobile 5 to improve end-users’ experience. Oversaw Active Directory management to assure authorization and authentication. Steered MS Exchange administration through DHL Global IS Web Portal to meet current and future technical requirements. Network patching and Cisco switch configuration to ensure optimal network performance. New hardware and software installation and upgrades to increase system efficiency and business productivity. • Cost Reduction: Reduced the software licence cost by 75% by recommending an alternative product which meets business requirements. • System Improvement: Enriched security camera installation procedures, while reducing maintenance downtime. • Equipment Management: Monitored IT equipment storage room to ensure safe and authorized access to IT equipment.

Studied Electrical Engineering, Computer Science and Networking courses.