Sofitel Beijing Central Logo
Sofitel Beijing Central Logo
Guest Relation Officer (expatriate preferred)
Sofitel Beijing Central
Refresh at 7 months ago 1822 views

Job Responsibilities

·         Keeping appearance in good condition and pay attention to oneself behaviour and keep smile toward guests. ·         Greets and courteous to all guests, uses eye contact and well communicate with others, provide a courteous and professional service all times. ·         To maintain good working Relationships with your colleagues, and all other departments. ·         Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention. ·         Establish good public relations with all guests. ·         Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance. ·         Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events. ·         Maintain good knowledge of the hotel facilities. ·         Provide guest with all information about our hotel facilities and attractions. ·         Provide guests with the most accurate and up to date information at all times. ·         To provide guest best service as well as handle the daily reservations and check-in and check-out of guests. ·         To enrol Le-club member, to introduce the member benefits and check the points for the members. ·         Greets and escorts all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity at the main entrance. ·         Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Centre for process. ·         Handles mails, messages, parcels. ·         Remember the guest’s habits and stay information for VIPs and returning guests. ·         Make advanced call to arrival guest and make courtesy call to in house guest according to the GSM’s request. ·         Attends

Job Requirements

1,Study in Beijing and as a current university student with a valid resident permit; 2,University major is related on hospitality or hotel management or tourism as a must; 3,Keen on self career in hotel development; 4,Expatriate and English proficient.

Required Languages


Job Details

Position type

Etiquette and reception staff


Unlimited experience

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