Telephone Customer Service Representative
Full-time25K - 30K RMB per monthUnited States - Suite G, 377 S. Lemon Avenue, Walnut CA 91789
KEEP GOING GROUP LTD
Refresh at 3 months ago 2343 views

Job Responsibilities

Job Responsibility 1、By answering phone calls, resolving customer issues and concerns. and providing polite and helpful assistance. 2、Providing comprehensive pre-sales service by addressing customer questions about products, shipping, payment, and assisting customers in making informed purchase decisions. 3、Following up and promptly handling orders, including returns, order cancellations, address changes, logistics tracking, and any order-related issues. 4、Offering high-quality post-sales service, including effectively handling customer complaints and disputes, providing post-sales technical consultations, and coordinating resolutions. 5、Accurately recording customer information and interactions for tracking and follow-up. 6、Need to work with the team to film an explanatory video to guide customers in DIY window restoration. 7、Actively communicating with team leaders and cooperating with upper management. Actively participating in product training, seizing opportunities to enhance customer service skills..

Job Requirements

Qualifications: 1、Strong work ethic, seriousness, and dedication. 2、Excellent verbal communication skills. 3、A willingness to learn and adapt to our product offerings. 4、Ability to work independently and in a team. 5、Prior customer service experience is a plus but not required. 6、Salary $3500-$4000 with insurance

Required Languages

English

Job Details

Position type

Customer service

Experience

Unlimited experience

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