Job Responsibilities

• Support the onboarding for new hires and offboarding in China, including payroll setup and benefit enrollments as required • Managing questions related to payroll, expense reports and other HR functions for our global employees on behalf of our clients • Managing local accountants, benefits brokers, HR advisors and other partners in China • Maintaining meticulous client records in our online portal • Responding to client queries and advising on benefits, international payroll queries and other client matters that invariably arise for clients hiring internationally • Manage client relationships in conjunction with members of the client success team • Handle ongoing matters with existing clients by pulling in appropriate members of the team to resolve client queries • Negotiating with potential new clients and existing clients expanding into China • Ad-hoc project related to China business

Job Requirements

• BS/BA Degree or higher in Human Resources, International Business, Accounting, Law, or other depending on experience • 3-5 years Human Resources experience (HR Operations and HRBP experience; breadth of HR knowledge and skills in a variety of fields) • Knowledge of Chinese national, regional, and local labor law, employment practices and business environment • Experience interacting with people internationally in global or international organizations. • Account management experience with excellent customer service skills • Independent, time-managing, self-motivated, Highly organized and multi-tasking • Willingness to work flexible hours across time zones, as required for international business • Excellent project management skills • Ability to pay meticulous attention to detail, yet also see “the big picture” •Demonstrate strong interpersonal, and teaming skills • Able to work well under pressure with a flexible approach • Strong business/HR acumen, including strong problem-solving skills, critical thinking and self-initiative • Ability to identify issues, problems and opportunities • Ability to self-manage and establish work procedures and standards to achieve a high level of productivity • Proficiency in using MS Office applications and HRIS • Excellent written and spoken English language skills

Required Languages

Mandarin, English