Thailand IT Helpdesk Engineer
Full-time10K - 15K RMB per monthShangHai
SYKES
Refresh at 5 months ago 734 views

Job description

• Provide a high level of technical response to the customers • Ensure that all communication with customers is within the guidelines of the client • Follow the prescribed problem resolution procedures • Handle customer’s product usage questions • Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines • Reach and maintain the level of technical competence and customer service skills as required for the post • Ensure that all data is collected accurately • Ensure that service levels are achieved as communicated by the Account Manager • Be willing to following the working time assigned by immediate supervisor

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Bachelor degree or above • Proficiency in Bahasa and English or Mandarin • IT education background or at least 1 Year related IT experience • Experience with computer operation; over 12 months experience with MS Word/Excel • Experience with call center and Notebook/PC will be an advantage • Solid communications skills, demonstrated customer mindset and service skills • Able to work on shift

Required Languages

Other

Job Details

Position type

Engineering / Project Management

Experience

Mid-Senior level

You by clicking the "apply" button (lower left), the recruiter will be informed of your application and be able to view your contact info and check your profile.

Similar jobs

People also viewed