• Provide a high level of technical response to the customers • Ensure that all communication with customers is within the guidelines of the client • Follow the prescribed problem resolution procedures • Handle customer’s product usage questions • Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines • Reach and maintain the level of technical competence and customer service skills as required for the post • Ensure that all data is collected accurately • Ensure that service levels are achieved as communicated by the Account Manager • Be willing to following the working time assigned by immediate supervisor
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Bachelor degree or above • Proficiency in Bahasa and English or Mandarin • IT education background or at least 1 Year related IT experience • Experience with computer operation; over 12 months experience with MS Word/Excel • Experience with call center and Notebook/PC will be an advantage • Solid communications skills, demonstrated customer mindset and service skills • Able to work on shift
Engineering / Project Management
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