Job Responsibilities

Arrange appointments and meetings for the General Manager, record in the calendar/diary and ensure the General Manager has the appropriate documentation for each appointment. · Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings. · Receive visitors and guests on behalf of the General Manager and in his/her absence, answer questions and concerns and follow through resolutions. · Arrange room and restaurant reservations for VIP guests/personnel if requested. · Arrange and coordinate the general manager's schedule and remind him/her in time. · Assist General Manager in compiling guest data to be used for service quality improvement. · Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities. · Answer telephones in the Executive Office as and when required. · Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents. · File and record all business documents as required. · Check documents submitted by departments and record when use the stamp. · Assist with translations, verbal and written. · Maintain strictest confidentiality at all times on all matters. · Demonstrate essential overall knowledge of the organization. · Understand the responsibilities of other sections and departments and cooperate with them. · Adhere to the hotel’s security and emergency policies and procedures. · Demonstrate professional attitude and behavior at all times. · Prepare and maintain files, reports, letters, memorandums and other relevant business documentation. · Ensure all reporting and servicing deadlines are met on a timely basis. · Maintain an accurate tracking system for prompt handling of issues concerned. · Order and maintain office supplies. · Abide by the team member handbook, hotel policies and procedures, hotel Code of Conduct. · Demonstrate professional attitude and behavior at all times. · Maintain personal presentation to hotel standards. · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. · Carry out any other reasonable duties and responsibilities as assigned.

Job Requirements

• Possess a College Degree and above • Resourceful, creative and maintain flexibility • Passionate about delivering exceptional guest experiences. • Able to work independently as well as in teams • Take ownership of your actions and decisions • Able to operate with a sense of urgency and discipline • Strong Proficiency in English/Chinese, ability to do basic translation is advantageous. • Proficiency in Microsoft Office

Required Languages

English