Job Responsibilities

Responsibilities include, but are not limited to: -Lead Support team to best in class support and processes -Communicate with customers via email, live chats, and telephone. -Provide technical support to end users and dealers for our automotive service tools, including code readers, diagnostic scanners, TPMS activation, Battery Testers, Battery Chargers, and more. -Assist end users with tool questions like how to perform software updates, tool registration, questions for proper operation of tools, tool warranty, and repair procedures. -Will work with existing Technical Support Team to learn our company procedures to provide optimal customer support via phone, chat and email. -Opportunities to perform R&D testing with our products on vehicles. -Build FAQ, internal training material, and help video production team to support coming questions and answers via video

Job Requirements

-Experience managing a service or technical support team. -Excellent customer service skills over telephone, email, and live chats. -Must have computer skills. -Must have excellent verbal and written communication skills. -Be able to handle fast-paced environment. -Maintain positive attitude. -Spanish speaking a plus! -At least one years working knowledge of body, chassis, power train and computer systems on domestic, European, and Asian vehicles

Required Languages

English