Job Responsibilities

Work hours per week: 40

Job Requirements

Good knowledge of workforce management principles 4 year Bachelor’s Degree or work experience equivalent preferred Proficient with MS Office, specifically MS Excel Working knowledge of Cisco/Exony, Work Force Management, and analytic software highly preferred Strong analytical skills; both at micro and macro level Strong operational experience in a dynamic and international contact center environment; including staffing, service levels and performance Ability to balance the often conflicting goals of business, employees and customer satisfaction Strong interpersonal and communication skills Solution-oriented, and anticipates potential issues that may arise Result driven; flexible and independent; Proficient in written and spoken English. Flexible, able and willing to work different shifts (including weekends) Previous supervisory role(s) preferred Sound judgment and good reasoning skills

Required Languages