VIP Account Manager Team Leader
Shanghai Shengyou Network Technology Co.,Ltd.
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Job Responsibilities

We are looking for a highly motivated leader for our VIP Account Management that will be responsible for the retention of our most valued players, supporting needs, creating activities and promotions to engage such players The goal is to ensure an engaging, personal and rewarding experience for VIP players Responsibilities: − VIP Player Management Strategy: Understanding company objectives and the ability to craft custom, effective strategic plans to meet goals based on various data sources − Build relationships with VIPs and establish a personal relation with our most valuable VIP Customers − Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues the players may have − Crafting schedules, tone and messaging guidelines that give a personal experience to the players − Research: basic research is needed to engage the VIP Players and to investigate any trending activities within the group − Target / Sales Driven

Job Requirements

Requirements: − Fluent English speaker with excellent communication skills, native speaker preferred − Experience with handling VIPs/service/support with on online company − Understanding of gaming and social media community management − Familiarity with internet and its tools − Rapport building skills − Excellent interpersonal skills − Self-motivated to seek better results − 2+ year commitment

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