- Work in APAC multi-national BPO team on client's products on Internet, IT, and software industry. -Communicate and consult with teammates, cross-functional teams, and clients regularly as this role needs to be flexible and adjustable due to client requests and product updates. - Deal with high volume requests and reports from end-user of client's products via email. - Analyze and investigate end-user issues to find the best response in a clear, concise, and timely manner due to the product's fast-paced environment. - Prompt end-users to troubleshoot and escalated the problem to another team if needed. - Record the repetitive user errors and known or unknown issues within the product to the database. - Improve and determine the best outcome for end-users in a fast and efficient way.

- Assisted in making a prototype for a community-based delivery platform within a limited budget while helping motorcycle taxis and local vendors experiencing disruption during the COVID-19 pandemic. - Collaborated with the developer team in Figma and Trello to evaluate the UX effectiveness, flows, UI element, and usability. - Developed copywriting and navigation labels within a platform. - Planned and implemented content strategies for the project's online visibility to boost funding opportunities in the future while also raising awareness on solidarity economy within the platform economy.

Responsible for LGBTQ+, Sexuality, and Sexology contents. Edited articles for readability and available to the audience. Planned meetings, deadlines, content marketing and ad hoc. Translated some foreign news to local audiences with the foreign context information. Most articles reached more than 10k users and more than 1k engagement.

Research-Based Degree

With philosophy minor