Interacting with customers on the phone, email, and chat • Serving clients in Indonesia and English for inquiries on different Trip.com products (flights, hotel, and trains) and questions on their bookings • Solving the problems for clients via Call, Chat, and email. Handling client’s problems with empathy and patience in a goal-driven environment • Working as part of high-performing team, supporting, and helping colleagues when required, attending regular team updates, keeping up to date with latest promotions and initiatives and read, understand, and follow the Company Policies and Procedures.

present • Creating a concept of an event with a fresh idea and unique that inspired participants after joining the event • Finding good venue that suitable for the concept of the event • Negotiating with client and the vendor to reach the goal of the event, finalizing the budget that beneficial for every department • Creating attractive article and eye-catching poster/flyer • Market the event accordingly in any platforms • Onsite to make sure the event goes well, and the key point is customer’s satisfaction • Maintain good relationship with clients and customers • Managing social medias especially on Instagram, uploading photos of the event timely and engaging with customer also finding new clients and talents anywhere Accenture Ltd (Chengdu) – ENZO Project for Malaysia Market, from Jan 2017- 30 th July 2021 as a Senior Credit Analyst & Inbound Credit Analyst • Initiating collection activities for Malaysia market to foster compliance toward applicable credit term • Determining act of collection for outstanding balances • Customer account, payment, and bank account reconciliation • Dispute registration and post payment account reinstatement • Processing escalation routes adhere to laid down procedure based on problem areas identification as a subject to solution proposal to team leader • Responding to customer e-mail and call inquiries related to the credit status • Checking and inform customer on the status of outstanding balance and latest query update • Arranging cheque payment collection to customer place • Educate customer on company policy update or news • Liaise with sales, customer service, special service departments to solve escalated issue • Assign the query to customer account’s person in charge for outbound collection • Providing statement of account and other supporting documentation as per customer request

Inbound Credit Analyst • Contact customer to gather information, organize, analyses, negotiate and manage to resolve all issues that slowing payment on outstanding receivable balance • Manage the billing and collection of unearned cash discount balances • Maintain timely written documentation and support for all customer and broker interactions including detailed and thorough collection notes • Customer/Broker ‘s account reconciliation • Liaising with AIG internal on providing best customer support and timely mannered issue closure

Executive and Business Development • Register claim according to company procedure • Determine if the claim is coverable by the policy • Assessing claim based on accurate interpretation of applicable policies • Follow claim settlement process to ensure timely claim settlement and payment to insured. Preparing claim report to manager • Establish and maintain satiable level of customer service • Ensure adherence with and implementation of all claim compliance control as per directed by manager • Generating worksheet for journal and financial statement • Arranging financial documents (e.g., payment voucher, journal voucher, cheque listing and petty cash). Bank reconciliation • Review recorded financial information are accurately captured and tax is paid in timely mannered. • Establishing new customer face to face meeting or over the phone • Introduce potential clients to the company’s product line • Follow up potential client about procedure understanding • Accurately completing all documentation and administrative records • Issuing invoice to the insured • Responding to customer inquiries in timely mannered • Maintain business relation and good support with existing customer