- Setup social media and communication channels on Facebook, Twitter, Instagram, and discord for PUBG Steam, LITE, Xbox, and PS4. - Helped in recruiting Community coordinator for MENA region. - Setting up communication channels with different Esport organizations and teams resulted in over 42 Arabic teams applying and competing in PGS 2020 qualifiers. - Part of the team setting up the partnership program for PUBG LITE.

- Assist the production team and providing them feedback for future updates and features. - Provide assistance to CM, CS, and Mod teams by providing them weekly and daily feedback on their activities. - Be in contact with VIP players and content creators to collect feedback and assist them. - Train interns and testing them before joining the moderation team.

- Led the content team in order to secure the weekly release of Episodes in NCIS and CSI. - Set up the high-level plan for writers, legal, art, design, localization, QC and make sure that they are in line with the release plan LiveOps has for episodes. - Followed up and provided feedback on any features related to Episodes to make sure it is possible to be added and tested specially for already released episodes. - Responsible for the management of internal and external relations (Production, localization teams, external/internal QC teams, external/internal art team and, LiveOps). - Ensured all internal and external teams function in a cohesive manner. - Introduced new ideas, new processes, and new tools to best support an efficient process, creative work, and consistently high-quality execution. - Managed localization projects from beginning to end, by working with internal business partners and external vendors

- Worked with the UI team in order to help in re-building the UI to match the Arabic text direction and alignment. - Responsible for the centralization of the game in order to be appropriate and attractive to the Arabic players, by adapting the NPC names, Quest text and also making sure that none of the In-Game items are inappropriate or offensive. - Involved in setting up marketing campaigns and choosing the right media and ways that are suitable for the Arabic market. - Coordinated the test planning, execution, control, and closure phases of localization testing. - Provided support to UI and Programming team to help them find workarounds for some of the Arabic font challenges. - Provided reports on how different Ubisoft Games can be adapted to the Arabic Market. Worked with cross-functional organizations to facilitate and optimize the localization delivering processes

- Managed the forum and maintaining a friendly environment that welcomes new players and blends them into the community. - Identified, trained, and mentored Volunteer staff from diverse backgrounds. - Created and executed integrated social media strategies, including engagement, community management, and campaign ideation and execution. - Monitored and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables.

High school degree (International General Certificate of Secondary Education from Cambridge)