Mahmoud Sulaiman

From Marketing Agent to ESL Guru: Inspiring Diverse Learners through Language
31 years oldMarketing specialist/Marketing managerCome from Sierra Leone Living in Beijing
Language: English
Mandarin: simple communication

I'm a customer satisfaction champion who exceeded client expectations in 85% of interactions, As a first-contact fixer, I resolve 75% of issues on the first go, minimizing escalations and building trust. My proactive problem-solving mindset contributed to a 10% increase in positive customer feedback, leading to stronger engagement and an 8% loyalty boost. Through relationship architecture, I've secured a 95% client retention rate, highlighting my dedication to long-term client success. Before pursuing a career in marketing, I honed my talent for languages as a skilled ESL teacher. From my home country to China, I helped diverse learners grow into confident speakers, with 75% surpassing fluency goals in just 6 months. My vibrant and inclusive classrooms, fueled by my contagious passion, saw a 12% average test score increase and 80% of students feeling more confident and culturally connected.

ENGLISH LANGUAGE COUNSELLOR
YMCE Camp
May 2023 - Now(a year)

• Immersed campers in an English-only environment, leading to a 20% improvement in average spoken fluency within two weeks. • My engaging activities and encouragement ignited their confidence and natural language acquisition. • Facilitated a diverse range of activities like fire building, games, and obstacle courses, 100% in English, making learning fun and immersive. This boosted student engagement and helped them apply language skills in practical contexts. • Witnessed 85% of campers reporting increased comfort and confidence using English after the program. Their achievements are a testament to the efficacy of my immersive approach and personalized support.

Customer Retention Specialist
Teleperformance CN China, Beijing branch
Nov 2021 - Jul 2023(2 years)

• Exceeded client expectations in 82% of interactions, securing a 95% client satisfaction rating through personalized service and proactive issue resolution. • Uncovered 30% more upsell and cross-sell opportunities by deeply understanding client needs, resulting in a 20% revenue increase from existing accounts. • Collaborated with internal teams to streamline processes, drastically reducing resolution times and a 35% boost in client satisfaction. • Provided 99% of clients with accurate and timely information, building trust and confidence throughout the customer journey. • Resolved 25% of customer issues on the first attempt, minimizing escalations and fostering positive client relationships. • Proactive Problem-Solver: Identified ways to enhance customer experience, contributing to improvements that delivered a 35% increase in positive customer feedback. • Proactively engaged with 30% of clients after purchase, ensuring a seamless experience and boosting loyalty. • Converted client feedback into actionable insights, informing a 25% increase in product and service improvements that directly addressed customer needs. • Built and maintained strong relationships with 80% of clients, achieving a 90% client retention rate through exceptional service and ongoing communication.

English Teacher
Sampan Kindergatten
Sep 2020 - Sep 2021(a year)

• Witnessed a 25% average increase in conversational fluency and a 30% reduction in language-related anxiety within 6 months. • Tailored lessons to address individual weaknesses and prepare students for standardized tests. My effective strategies led to a 15% average improvement in test scores across all students, exceeding expected progress. • 90% of students reported increased confidence and 85% demonstrated improved reading comprehension within a semester.

English Teacher
ABC Foreign Language School
Jan 2019 - Jul 2019(7 months)

• Dedicating to creating a positive and inclusive learning experience for all students • Empowered young learners to blossom into confident English speakers through engaging and interactive lessons. • Collaborated with the school administration to create personalized learning plans, fostering a love of language and exceeding expectations.

Reporting Officer
Dolphin Travel & Logistics Agency
Dec 2018 - Mar 2019(4 months)

• Analyze trends and translate numbers into actionable insights. Increased efficiency by 15% through optimized inventory management. • Fluent in logistics software, I bridge the gap between data and strategic decision-making. • Proactively identify and prioritize top clients, tailoring strategies to enhance relationships. Boosted customer satisfaction by 20% through personalized engagement and exceeding service expectations. • Predict market shifts and forecast monthly sales with 90% accuracy. • My data-driven insights power marketing campaigns, resulting in a 35% increase in revenue and exceeding business targets. • Craft compelling narratives that attract top-tier logistics talent. • Reduced employee turnover by 10% by nurturing a vibrant company culture and highlighting our innovative approach.

Senior Teacher
Impact International High School, Hastings
Jan 2015 - Jul 2017(3 years)

• Achieved a 90% pass rate in my core subjects through engaging curriculum design and motivational teaching methods. • Fostered a supportive classroom environment, leading to an 85% increase in student participation and an 80% positive feedback rate on teaching effectiveness. • Developed and implemented innovative learning materials for multiple courses, resulting in a 15% decrease in student absenteeism and a 20% improvement in standardized test scores across all subjects. • Collaborated with colleagues to ensure a cohesive curriculum across departments, achieving a 95% alignment with school standards. • Effectively managed classroom schedules and activities, delivering all lessons on time within a demanding teaching schedule. • Demonstrated strong financial management skills by executing project budgets within set limits, achieving 98% efficiency in resource allocation.

Site Supervisor
Caritas Sierra Leone
Feb 2012 - Mar 2014(2 years)

• Led a team of 30+ staff to consistently achieve set targets, exceeding expectations by 15%. • My strong leadership and support fostered a high-performance environment, maximizing team collaboration and efficiency. • Prioritized and enforced health and safety regulations, achieving a 99% compliance rate through regular training and active risk mitigation. • My commitment to a safe work environment contributed to zero safety incidents within my tenure. • Successfully onboarded new employees through in-depth training and mentorship, reducing new hire ramp-up time by 20%. • My dedication to staff development fostered high employee satisfaction and retention rates.

University of International Business and Economics
, Marketing
Sep 2019 - Jun 2023(4 years)

• Marketing Data Analyst & Insights Specialist: Analytical marketing professional with advanced skills in data mining, statistical modeling, and marketing automation. optimize website performance, and improve customer targeting.

University of International Business and Economics
, Logistics Management
Sep 2017 - Jul 2019(2 years)

Courses include; Supply Chain Management, Business Logistics, Operation management, International Logistics, International Business theory International trade practice, etc.

Institute of Advanced Management and Technology
, Accounting and Finance
Sep 2011 - Jun 2016(5 years)

Courses include; Financial Reporting, Auditing and Taxation, Principles of Law, Business and Company Law, Business Ethics, Marketing Management, Information Technology, and many more

Time managementLeadershipdeliver under pressureProject ManagementSPSS Analysis softwareSAP softwareStrategic thinkingJira SoftwareAdobe photoshopIBM SPSSESL TeachingLesson Planing