Roles and Responsibilities: Team leader for Indonesian team, manages and leads team employees. Communicates company goals, and deadlines to team, motivates team members and assesses performance. Follow all compliance and security measures relating to client data. Take action on process transactions and handle the same with proper research. Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets. And adhere to process norms and structure.

Roles and Responsibilities: Assist customers over the phone while providing a delightful customer experience. Process and raise required requests/transactions and make sound decisions related to customer requirements. Follow all compliance and security measures relating to client data. Take action on process transactions and handle the same with proper research. Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets. And adhere to process norms and structure.

Roles and Responsibilities: Direct and manage staff, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that deliverables are met. Responsible for daily scheduling of the workforce to ensure proper coverage to meet business needs. Provides technical support, direction, and supervision to the local IT Operations team. Responsible for daily scheduling of the workforce to ensure proper coverage to meet business needs. Administers, monitors, and ensures compliance with Gap Inc. policies and procedures for safety and productivity. Provides feedback to direct reports on performance throughout the year, initiates performance plans and corrective actions at appropriate times and facilitates end of year performance reviews.

Bachelor of Engineering (B.eng)