Managed Privileged Access Management software solution for JPMC

• Expedited delivery translating customer requests into actionable acceptance criteria • Improved Agile team productivity while simplifying TFS/ADO querying and reporting • Simplified delivery guiding customer change requests through product life cycle • Lowered organizational technical debt by championing testable development practices • Mentored Subject Matter Experts on the Agile prioritization process and WSJF methods • Ensured smooth system integration between dependent modules to expedite backlog items • Guided Epic grooming sessions through business process and technical breakdowns to find MVP • Elicited acceptance criteria for numerous new functionality requests from multiple parties • Assisted in backlog prioritization practices by championing WSJF methods of prioritizing • Proposed solutions to business process related problems to maximise value added • Designed and proposed UI/UX options for new functionalities to be implemented • Co-founded BA Center of Excellence to share and improve BA practices within the organization

• Streamlined team accountability by managing customization requests for several clients • Enhanced transparency around project deliverables for multiple concurrent clients • Promoted Scrum team growth and maturity while working with the Agile methodology • Reduced defect resolution time through thorough testing practices and documentation • Provided extensive research on possible client RFP/RFQ’s to determine best possible responses • Partnered with Client stakeholders to define success metrics and acceptance criteria • Reviewed QA test criteria and documentation to ensure accordance with Acceptance Criteria • Supported Customer and Business Stakeholders UAT • Managed design documentation, reconciling master documentation with tested functionality • Provided system demo’s to Business stakeholders and Subject Matter Experts • Mentored cross functional team on Agile practices and development lifecycle in an Agile project

• Increased organization presence with on-site, on demand product assistance • Shortened user onboarding and training time with updated User and Installation guides • Mitigated customer concerns while managing user defect reporting during application updates • Reduced documentation complexity for internal and external client consumption • Worked with business users to define and analyze problems and implement appropriate solution • Managed Requirements Traceability Matrices and Test Case documentation • Created and delivered end-user documentation (user guides, process flow charts, training materials) • Provided training and guidance to new team members to facilitate knowledge transfer and cross training

• Expanded available curriculum for K-12 learning, TOEFL and SAT preparation courses • Eased administrator/parent relationships with new student evaluation reference system • Raised school reputation by planning, scheduling and conducting international student trip • Improved cultural understanding for students with new curriculum materials and lectures

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