• Developed a thorough understanding of L’Oréal’s brands – Kiehl’s and Lancôme to ensure I can convey energy, and a deep appreciation for the brands’ products • Have made sure to apply proactive and intuitive techniques to increase customer experience by providing suggestions for products that match interests and needs • Displaying confidence and drive to find solutions to customers issues while applying high-quality customer service guidelines while servicing customers • Embracing the commitment to customer service and nourishing brand loyalty by communicating with customers and exhibiting genuine empathy • Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience

• Coordinated the executive planning team's activities to ensure we had addressed all the big critical tasks of planning the event • Served as the licensee and the point of contact for the TEDx team • Ensured that all organization activities were in line with the rules and processes provided by TED • Recruited staff and volunteers who could take ownership of specific primary tasks

• Created community outreach surveys to gauge public art installation preferences • Attended and documented meetings between key plays in the Sherman public arts and planning community • Pulled survey and meeting data to analyze trends and provide suggestions that help supervisors make decisions • Provided complete and accurate reports based on data collected

• Led planning teams for on-campus events for faculty and staff • Maintained various types of excel sheets, from client registration information to event budget spreadsheets • Reorganized intern databases to make them more easily accessible, thereby increasing work efficiency • Conducted client interviews to establish budgets, and determine timelines for venue selection • Awarded the opportunities to chair the TEDxAustinCollege Executive Planning team and lead the Austin College Star Party and Texoma Planning Teams

Bachelor of Arts, International Economics & Finance Minors: German, Environmental Studies

• Obtained over $12,000 in funding to execute a student-driven research project • Analyzed data collected using STATA and then translated the results of the analysis into my research findings • Crafted Internal Review Board proposal and obtained approval