• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy. • Assist our community and help resolve inquiries empathetically, accurately and on time. • Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content. • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site. • Recognize trends and patterns, escalating any issues outside company policy to the global team. • Ensure confidentiality, security, integrity and privacy of data as top priority. • Any other duties and responsibilities that may be assigned to you by the management.

• Listening to customer requirements and presenting appropriately to make a sale; • Maintaining and developing relationships with existing customers in person and via telephone calls and emails; • Responding to incoming email and phone inquiries • Being as a contact between a company and its existing and potential markets; • Negotiating the terms of an agreement and closing sales; • Gathering market and customer information; • Representing their company at trade exhibitions, events and demonstrations

BA Travel and Tourism Service Management