- Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy. - Assist company community and help resolve inquiries empathetically, accurately and on time. - Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content. - Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site. - Recognize trends and patterns, escalating any issues outside company policy to the global team. - Ensure confidentiality, security, integrity and privacy of data as top priority. - Any other duties and responsibilities that may be assigned by the management from time to time, within category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

The Customer Relationship Leader (Direct Team Leader) will work with AIA to bring the best financial - insurance plans and accompany customers in activities at nest by AIA: MANAGEMENT - Team building, development and management. - Research, analyze market, business situation, make recruitment plan. - Organize, plan and train. - Build a professional Relationship Manager (RM) image. - Monitor the activities of the RMs team. Accomplish business targets as required by the position you are applying for. CUSTOMER SERVICE - Provide a one-stop service to the customers. - Comfort walk-in customers and generate leads to build up the customer database. - Handle customer’s enquiry and ensure the promised turn-around time. FINANCIAL ADVISORY AND SALES - Provide professional financial assistance and/or consultancy to advisory-seeker customers. - Build up and maintain solid relationship and rapport with customers. - Explore and open up-sales/cross-sales opportunit - Directly generate sales and contribute to overall branch’s productivity. OTHER - Assist in organizing events/workshops and operational management of the office. - Performs other responsibilities and duties periodically assigned by Manager.

ASSISTANT CEO - Manage, coordinate and maintain calendar of CEO including appointments, meetings and travel. - Provide executive and administrative support to CEO. - Secretarial support for meetings as and when required by the CEO. - Communicate support between BOD and Manager team. - Financial management (include company bank account, bank card, review financial report from Chief Accountant). - Manage company rustic marks and facilities. ADMIN - Text editor, documents management. - Manage the office environment and overseeing general maintenance of the office. - Recruit, coordinating. - Prepare and evaluate training programs - In charge of Labor regime and Social Insurance - Provide Welfare regime support to CEO - Receive and resolve internal issues KOREA COLLEGE OF COSMETIC SURGERY AND MEDICINE - KCCS (A PART OF MINT C&M) International Officier - Contact to the International members and Doctors in Cosmetic surgery field July 2019 - April 2020 - Consult to members about all the information of training course and association - Follow International members's status - Support External member to apply visa, accommodation, transfer when coming to Korea. - Key person of organizing KCCS's event in Vietnam and support International offices when required by the KCCS's committee.

Officer - Applied Technology and Economic Management Center (Institute for Business and Economics Policy IBEP) Main responsibilities: - Mainly responsible for monitoring and implementing internal evaluation activities - Mainly responsible for ISO, 5S, quality assurance report - Financial management and facilities - Text editor, documents management - Prepare and evaluate training programs - Follow all the training classes - Contact and arrange the schedule for lecturers - Arrange the seminars, programs organized by Center TON DUC THANG UINIVERSITY Staff of the Faculty of Business Administration (Internal support rotation) - Coordinate exams, course transcripts. - Follow up and carry out the work on score checking and reviewtest. - Monitor the progress of students graduating, Test Report / Graduation Thesis. - Follow the teaching schedule in semester. - Advice students and parents on academic procedures - Support the student's activities

Major: International Business GPA 7/10