Shanghai Donghao Human Resources Co., Ltd Logo
Shanghai Donghao Human Resources Co., Ltd Logo
Guest Relations Officer
Full-time10K - 15K RMB per monthShanghai
Shanghai Donghao Human Resources Co., Ltd
Refresh at 4 days ago 395 views

Job Responsibilities

• Plan and co-ordinate the provision of friendly, efficient services to the guests • Schedule activities for the guests • Plan and co-ordinate all promotional activities targeting our clients • Trace relevant statistics about the clientele • Co-ordinate and supervise all activities for the guests • Assist with check-ins/check-outs of the clients • Greet guests upon arrival • Assign the room for the guests • Cover the guest relations counter • Assist the guests with airline bookings and reconfirmation’s • Assist all departments in being receptive to the needs of the guests • Attend recreation activities when necessary • Assist in any other duties when required by the Guest Relations Manager • Assist with translations (information; guest directory; menus etc) as required • Provide feedback from the guests to Loyalty Manager for action

Job Requirements

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Able to read and write English • Proficient in the use of Microsoft Office and Front Office System Qualifications – • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent Experience – • 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

Required Languages

English

Job Details

Position type

Hotel staff

Experience

Unlimited experience

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