Job Responsibilities

Quality Control Coordinator - Dongguan, China IT BEGAN WITH A FLIP-FLOP. But not just any flip-flop. A sandal that revolutionized the industry, bringing biomechanical support to a quintessential summer staple. From these humble beginnings in Australia to the bustling San Francisco Bay Area, Vionic has grown from a fledgling business to a global footwear brand. We’re bringing together style and science and reimagining the look of supportive footwear. The Vionic footwear collection is available at select quality retailers across North America, including Nordstrom, Dillard’s, Belk and Zappos.com, and at VionicShoes.com. Vionic has been named a 2018 Gallup Great Workplace Award Winner, and is the only company recognized in the fashion and retail sector. Vionic is one of just 39 companies globally to receive the prestigious award, which celebrates companies that achieve exceptional performance by creating a culture of high-reaching employee engagement. About the Position: The Quality Control (QC) Coordinator is a critical member of our Quality team in Dongguan, China. This position requires a passion for systems, efficiency, keen eye for detail and love of footwear to evaluate the quality of our footwear throughout the production process. Key responsibilities will revolve around planning, executing and maintaining all key processes including testing, inspections and sample reviews in order to maintain product consistency and quality for Vionic footwear, according to Vionic’s QA program. Our QC Coordinator will collect data and present metrics to internal and external contributors in order to trigger progress and continuous improvement. Essential Responsibilities: Schedule, manage and analyze pre-production and pre-shipment processes including compliance and performance testing, Acceptance Quality Limit (AQL) inspection, Top of Production (TOP) sample review process and the Social Compliance program. Maintain and improve product quality by initiating supplier corrective action and root cause analysis requests, identify and resolve post-production conformity/aesthetics issues, issuing chargebacks to factory for QA issues and review of post-consumer comments/product ratings to identify additional opportunities for product improvement. Achieve quality assurance operational objectives by contributing information and analysis to strategic corporate planning. Manage process and logistics of poor quality product including return, rework, and re-stock, as needed, and working in conjunction with 3rd party quality repair providers. Validate quality processes by defining and monitoring corporate quality objectives and supplier operational and performance excellence; publishing and communicating on a quarterly basis factories/partners QA performance through tier rating score. Update job knowledge by studying trends in and developments in quality management, participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations. Support the organization and Vionic Commercialization Director on a quarterly basis business review (China QBR) meetings with all factories/partners to cover factories performance and review QA related open items including corrective actions, cross-training and QA recurrent issues. Meet QA financial objectives through estimating requirements, understanding annual budget, scheduling and monitoring expenditures, initiating corrective actions. Enhance department and organization reputation by accepting ownership of accomplishing new and different requests to exploring opportunities to add value to existing accomplishments. Other duties as requested. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability generally required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements

The QC Coordinator (QCC) is a critical member of our Quality team in China. This position requires a passion for systems, efficiency, keen eye for detail and love of footwear to evaluate the quality of our footwear throughout the production process. Key responsibilities will be planning, executing and maintaining all processes including testing and inspections in order to deliver product consistency and quality. Our QCC will collect data and present metrics to trigger continuous improvement. Education/Experience/Abilities: Bachelor's degree (B. A.) from four-year college or university in business, engineering or technical field; or five related experience and/or training; or equivalent combination of education and experience. 2- 5 years of experience in footwear/apparel business within quality management, preferred. Ability to communicate fluently in Mandarin and English, required. Solid understanding of statistical process and quality control principals, preferred. General footwear materials knowledge of leather, textile and synthetic materials, preferred. Must have strong computer skills including advanced skilled in the Microsoft Office Suite (Excel, Word, and Outlook.) Intermediate technical and design software experience (Adobe Suite- Illustrator, Photoshop) is preferred. Ability to identify and solve problems efficiently and quickly. Ability to multi-task and maintain productivity within a fast-paced and sometimes stressful environment. Ability to work independently and in a team as a positive, flexible team player. Demonstrates a positive view of role of relationship with customers, vendors, subordinates and coworkers. Solid ability to process data using database systems, statistical tool calculation, and SQL databases, preferred. Applied Engineering and technical skills, preferred. Bonus if the experience is related to footwear.

Required Languages

Mandarin, English