Job Responsibilities

1. Familiarize oneself with Amazon platform policies and regulations, handle customer complaints, and manage neutral to negative feedback and reviews to ensure that account metrics are in a healthy state, maintaining high positive feedback ratings and sales reputation for the store. 2. Handle pre-sale, in-sale, and after-sale messages on the Amazon platform, and properly arrange matters related to returns, exchanges, and refunds. 3. Solicit positive feedback, and accumulate feedback and reviews through various channels and methods. 4. Record post-sale issue data in system, summarize and submit feedback weekly, and communicate with and urge relevant departments to improve.

Job Requirements

Qualifications: 1. Bachelor's degree or above, with CET-8 (College English Test level 8) or higher, fluent written English, native English speakers preferred. 2. More than 2 years of experience in Amazon customer service, capable of independently managing pre-sale, in-sale, and after-sale customer service issues for multiple accounts. 3. Detail-oriented, flexible, strong sense of responsibility, good communication skills, and strong service awareness.

Required Languages

English