Responsible for coordinating, translating, proofreading and testing content for a wide range of translation projects.

-Expedite effective communication between two parties by converting one spoken or written language to another to enable understanding. -Provide services through legal, NHS, Finance, Insurance, Immigration, Housing and other public sector cases to accompany non-English speaking visitors and facilitate communication between receiving party and visitors. -Demonstrated expertise with over 10 years in mediating discussions and attending meetings to interpret and translate written materials such as books, publications, web pages or letters effectively and testing and optimising localisation contents.

Initiate contact with potential customers through outbound Business B2B calls on behalf of the world's largest technology brands such as Cisco, Google, Juniper, Dell, NetApp, SAP, HPE and IBM. Establish trusting relationships with customers to qualify their interests and viability to drive sales in coordination with a campaign team. Drive solid leads through the marketing funnel to generate sales opportunities and collaborate with sales executives to accomplish set KPI’s, goals and objectives of the company. Perform regular follow-up calls or emails to collaborate with existing customers for closing profitable deals by identifying new potential needs.

Daily directing, management and effective running of a manufacturing fertiliser plant in Izmir, Turkey. The plant is a self-contained 10,000 m2 manufacturing space, situated in the industrial zone harbour area. Supervising, leading, supporting and motivating my team comprising 2 business partners, 6 sales representatives, 8 distributors and 26 permanent manufacturing staff, plus an additional 12 relief staff during busy manufacturing periods. Monitoring staff performance, compiling constructive feedback, coordinating training and development needs, offering support and regular review meetings with all staff. Managing staff annual leave, monitoring sickness absence levels, and resolving any employment relation or staff relationship difficulties. Daily, monthly and quarterly budget preparation, forecasts and administration. Organising container loading i.e. labelling and packaging of the products, transport for shipment (road, sea and air), loading and delivery. Liaising with Custom / Excise regarding all aspects of transporting and exportation of goods, permissions for exportation, taxation and goods insurance. Audit, taxation, accounting, monthly closing of books of record, account reconciliation and journal entry adjustments. Preparing monthly, quarterly and annual reports summarizing and forecasting company business activities and our financial position in the market place. Analysis of business trends and operating costs. Completion of manufacturing return, to demonstrate farming target plan compliance with the department of agricultural benchmark requirements. Client liaison and business development – I introduced and initiated regular meetings with clients to address problem areas, review current yield of the crop, introducing upgraded products to the client, initiation meetings with new clients, sampling and testing components for new business and regular contract meetings with suppliers and clients. Close relationship with the agricultural sector to ensure best practise, updating products in line with new legislation, business networking with other business-related contractors and suppliers, including agricultural machinery, to expand buying and selling options. Managing all commercial marketing transactions and advertising campaigns, which increased 5% in 3 months in web traffic. Creating and publishing necessary application procedures with photographs and videos into digital documents that increased efficiency by 20%. Organising and maintaining all digital multimedia content using Google, Instagram, Facebook, LinkedIn and Dropbox. Training field sales staff (agronomists) on all digital content, pricing, and sales strategy. Stock control and quality checks of all my products on a continuous basis. Designing product machinery, testing components and operations of prototypes. Manufacturing chemical and organic fertiliser products in compliance with Health and Safety standards. Design and develop new tailor made products for clients with specific/ bespoke farming requirements. Representing the company at trade exhibitions, events and demonstrations. Performed market research, business needs, trends and analysis for fertiliser products. Generated and conceived new product ideas specific crops such as cotton, olives etc. Solicited, documented product ideas and product requirements. Created required product performs, field trials and application programs. Tracked and recorded product development expenses. Customer Service - providing customer support/ calibration meetings, face to face enquiries, by telephone and also by e-mail. Client liaison during the feeding process, lawning and pesticide application processes. Using various Microsoft Office programmes to record all manufacturing and other related information, on a daily and ongoing basis.

Guaranteed delivery of top-notch professional service through calls, emails and chats by conducting call monitoring and tutoring sessions with written feedback to several contract teams including Cisco Sales, Cisco Pre-Sales, Cisco Technician Front Line, EA Games and Microsoft by eliminating quality downturn. CRM tools like Salesforce, Zendesk, SAP, Oracle, Microsoft Dynamics, Hubspot/CXM/CRM/ZenDesk/Citrix/UAT/Siebel/CAP/Sprinklr/Parature/NICE tools - CAT software tools such as MemoQ. Delivered superior level of customer service by processing technical queries by sending emails, troubleshooting issues and proposing prompt solutions for both private and public clients which led to the achievement of 93% rate of customer satisfaction. Procured remarkable knowledge of products which includes troubleshooting for Windows OS, Windows Server, VMWare, Networking, AD, SSL, IT Troubleshooting, PowerShell, Windows Workstation, Customer Remote Support VPN’s, wired & wireless routers, Ethernet switches, VoIP equipment, wireless Internet video cameras, audio visual products & Local File Storage Systems, System Backups, Windows Image Acquisition, Apple OSX, Mobile products, Linux/Unix, Microsoft Account, Outlook, Movie Maker, Office 365, OneDrive on forum, Photo Gallery, Microsoft Windows OS and Windows Based Applications to escalate issues efficiently. Excelled at processing translations from English to Turkish for standard texts and templates for Microsoft while interpreting replies for other language markets including Turkish, Dutch and French queries. Kept abreast with the latest updates for required changes and monitored the installation & configuration of the software production in liaison with the team to demonstrate full understanding. Participated in calibration sessions with the client and mentored internal calibrations which led to be successful methods. Spearheaded new quality monitors by accommodating additional support and promoting responses to ensure continuous development to build confidence. Orchestrated training of new hires to assist them in using tools, exhibiting quality expectations & processes, signifying features of the product in order to enhance product knowledge. Recognised as a QC Analyst for Microsoft and aforementioned contracts for reviewing templates, logs, code & translations to govern quality downturn, propose effective suggestions and constructive feedback to agents/moderators on quality attributes for all products. Organised workshops for a multiple range of audiences of varying business levels by validating company products and illustrating daily life examples to clients through both written and oral presentations. Drove swift solutions to assist as a member of cross-functional team and provided Member Services support, technical & sales support with Cisco – switches, routers and HP servers.

Boarding School