Collaborated with a team of professionals to provide complete support to Global teams across various stages. Pivotal role in ensuring that all the requirements are gathered from the stakeholders on regular basis and ensuring that reporting is delivered with the desired quality Lead and mentored a team of 4 full-time employees. Preparing Dashboards, Monitors the quality of work and looks for ways to improve efficiency by achieving SLA. Focus on Risk management Performs analysis of findings & trends using statistical analysis, MIS, process documentation, maximize operational efficiency, quality, compliance. Developed and implemented Automate process to reduce the time Worked on the transition to the New Internal Database tool, and served as a communication bridge between the Development team and the Business team.

Information Technology (computer science)