• Microsoft Premium Microsoft 365 Support Engineer • Provide level 2 & 3 technical Support for Premium Microsoft 365 organizations • Provide support on Exchange Online Administration, Teams, Azure, SharePoint Online, OneDrive, Windows Licensing and Microsoft Office Apps (Activation and Deployment) • Best Performing Premier Engineer Award since joining the company. • Resolving an average of 100 service support tickets monthly. • Training newly employed personnel as support technicians mainly in Exchange Online.

• Provide administration and technical support for the internal e-mail network, which includes Microsoft Windows Server, Microsoft Exchange 2016, and Exchange Online. • Provide user support on Microsoft Outlook, Calendaring, Conference Rooms • Administer and support mobile devices and the Mobile Device Management Server Architecture • Provides tier I/II IT support including: Office 365 suite, PC hardware troubleshooting, basic networking and security issues. • Manage security for Microsoft 365. • Participate in and support capacity planning and the development of long-term strategic goals for services in conjunction with leaders and department managers. • Maintaining exchange 2016 On­Premise and Windows Active Directory using DirSync for user authentication

• Installing and configuring computer hardware, software, systems, printers and scanners • Execute the new hire onboarding process to ensure that team members are set up to succeed with technology on their first day (e.g., laptop provisioning, workstation set up) • Provisioning accounts for new users • Monitoring and troubleshooting computer systems and networks. • Repairing and replacing computer equipment as necessary • Provide support to existing team members to deliver a seamless, productive experience

Computerized Accounting

Hands-on training for Microsoft messaging apps.