• Responsible for the daily operation of the restaurant, and coordinate closely with the executive chef to create daily menu updates, and ensuring that service and quality of products served is of Michelin Star level of excellence • Work closely with the Reservations Manager on organizing Daily Table Reservations, Group Reservations, Events and VIPs. • Supervise service crew roster to maintain the highest standards in quality customer satisfaction, cleanliness, and constant focus on profitability • Responsible for total sales for all shifts and ensuring that all procedures are properly adhered to • Plan and execute regular events, update social media and customer database • Supervise Recruitment and Training & Development of all new team members to ensure compliance of the brand. • Attend regular meetings with Proprietor, Executive Chef and Marketing to discuss and monitor P&L reports, Forecasting and making sure each proposed budget are met

• Handling Reservations and Events by swiftly responding to calls, emails, and inquiries accurately and professionally • Manage Guest Relations and complaints directly with the guests while communicating closely with Public Relations to ensure that all matters are dealt with in a professional manner • Assist in launching new food and drinks menu in conjunction with the marketing division and culinary team • Assist cost control and expenditures through a detailed analysis of appropriate purchasing and inventory • Recruitment, hiring, training and mentoring staff with development skills and excellent customer service • Supervise more than 30 employees while providing coaching mentorship and performance evaluations • Placed food orders in accordance with established inventory levels and budgets • Present to the guest all specials promotions and marketing plans according to company procedures • Prepare and maintained personnel records team member schedules and shifts financial reports • Supervised crew and shift leader maintaining the highest standards in quality service and cleanliness with a constant focus on profitability • Assumed responsibility for cash sales for all shifts including bank deposits and ensuring that all cash procedures are properly adhered to

• Responsible for the operational efficiency of the restaurant and creating a relaxed environment where the quality of product and service is the highest level of excellence by being consistently visible to guests as a brand ambassador of the business. • Attend regular meetings with Proprietor, General Manager, and Executive Chef to discuss and monitor P&L reports, Forecasting, and making sure each proposed budget is met. • Work closely with the Reservations Manager on organizing Daily Table Reservations, Group Reservations, Events, and VIPs. • Assisting the Executive Chef, Bar Manager and Sommelier on Costing, and regular updates on the a la carte menu, cocktail menu and wine menu. • Providing exceptional service by personally advising guests on their food and wine choices, and that guests are handled with genuine hospitality. • Ensuring all the equipment being used during operations is well maintained, and functioning. • Supervise Recruitment and Training & Development of all new team members to ensure compliance with the brand.

• Recruitment, Training and Supervision of all Service, Bar and Kitchen members to ensure compliance with the company's image, provide exceptional service and genuine hospitality, and to serve our guests International and local Thai cuisine and beverages of highest quality standards. • Planning and Purchasing Stocks and Controlling Costs for each outlet to help carry out the proposed budget. • Customer Assistance, Guests Relations, and positively Marketing the Traditional Irish Pub to cater to both local and international guests by providing friendly service and serving authentic Irish cuisines and Irish beverages. • Forecasting and Budgeting monthly expenses and revenues. • Planning and Organizing monthly events, promotions, and private functions. • Guest interactions using Social Media by constantly updating, promoting, and providing product information, news, and current promotions to previous, and potential guests. • Act as Assistant to the Irish Pubs Director during weekly meetings of the Board of Directors.

Graduated with a degree in Hotel and Restaurant Management