Job Responsibilities

Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。 Adhere to opening and closing procedures 遵守规定的结账程序。Adhere to bill paying procedures 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等 Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc 亲自迎送80%以上的客人。 Personally meet and farewell a minimum of 80% of your customers 激励在岗员工为客人提供卓越的服务。 Encourage and motivate staff to provide optimum service during all shifts. 特别活动的概念管理工作。 Manage special event concepts 善于预测市场的变化情况，并在必要时审评运营工作。 Anticipate market changes and review operations when necessary 对竞争对手进行分析。 Conduct competitor analysis 创造良好的公众宣传机会。 Create positive publicity opportunities 管理顾客数据库并有效的加以使用。 Manage customer database and utilize effectively 推销酒店的设施。 Up-sell property facilities. 进行预测工作。 Forecasting 有效的控制存货。 Stock control 通过销售点销售系统分析餐饮统计数据。 Analyze food and beverage statistics through point of sale system 和上级领导一起进行人力规划和管理需求 Works with Superior on manpower planning and management needs。 和上级领导一起编制和管理部门预算。 Works with Superior in the preparation and management of the Department’s budget。 餐厅营业收入目标 Restaurant Revenue Target。 专业的处理客人的投诉。 Handle guests complaints professionally。 了解职业健康及安全政策和程序，并确保所有的程序都是在职业健康与安全职责指导方针下安全的执行 Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 了解应注意的事项并坚持职业、健康和安全法规、政策和程序。 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 熟悉财产安全、急救和消防及应急程序，加强在你管辖区域的所述事宜。 Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas. 能对危险情况采取行动并就可能发生的危险向经理报告。 Initiate action to correct a hazardous situation and notify manager of potential dangers. 完成公司领导交办的其他工作 To follow up other tasks which assigned by superior

Job Requirements

酒店管理 Graduation from Hotel Management 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 具有良好的写作技能 Good writing skills 具有领导能力 Leadership Skills 原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正 Strong sense of principle, professional management ability, good team spirit of collaboration, excellent interpersonal skills ,honest, reliable and decent. 具有较强的工作责任心和学习能力、良好的团队合作意识 Have a strong sense of responsibility and learning ability

Required Languages

Other, English