Job Responsibilities

• Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: • Be charming by being approachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. • In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known • Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up • Supervise cash handling and banking procedures • Prepare daily banking and cash flow reports • Establish and instruct staff in cash security procedures • Deal with irregular payments • Supervise the maintenance of service equipment • Monitor standards of guest facilities and services • Control stock and monitor security procedures • Assist with menu and wine list creation • Supervise functions • Supervise outlet service • Works with Superior on manpower planning and management needs • Works with Superior in the preparation and management of the Department’s budget

Job Requirements

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. • Problem solving and training abilities. Qualifications – • Diploma in Hotel Management, Food & Beverage, or related field. Experience – • 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.

Required Languages

English