Job Responsibilities

YOUR CHALLENGES: • Provide remote customer support including analysing problems, making summaries and providing solutions • Providing on-site installation and maintenance guidance to customers • On-site trouble shooting, analysing problems and providing solutions • Prepare LED Display demos according to customers’ requirements • Maintenance and repair of LED displays, modules and panels • Coordination with project managers from China and European countries • Providing customers with technical training, for instance Absen Certified Engineer program • Creating maintenance manuals, troubleshooting guides, field service bulletins and installation guides • Performs other duties as required or assigned

Job Requirements

YOUR PROFILE: • Bachelor degree in Electrical Engineering, Electronics, Telecommunication or related field • Good knowledge of LED displays and experiences in AV industries • Excellent client orientation around problem-solving and delivery products. • Fluent English language skills (written and verbal) • Fast response speed to enquiries and strong at taking actions • Preferred mindset: Open-minded, modest, flexible and highly cooperative • Good at organising tools and LED display spare parts etc. • Willingness to travel (e.g. on-site customer service and product exhibitions)

Required Languages

English, German