Client Onboarding Specialist
Carpa Technology
Refresh at a month ago 1297 views

Job Responsibilities

A client onboarding Specialist is a liaison between customers/partners, and our organization. The role consists of client sourcing, client auditing and onboarding to VerseOne Distribution. RESPONSIBILITIES • Help sign local and international target clients while still maintaining overarching outreach goals and expectations. • Help with recruitment and onboarding of new artists on VerseOne Distribution. • Communicate with clients and assess their wants and needs from a distribution partner. • Upsell additional services to new client prospects or, assist in campaigns to offer services to clients who have not used services. • Ensure that all leads that are yet to be responsive are reached out to consistently. • Get on the phone and/or other communication means to discuss opportunities with artists and record labels. • Track outreach efforts and results using marketing/Customer Relationship Management (CRM) software and ensure correctness. • Categorize leads properly based on interactions and ensure that high-priority leads are attended to or routed to managers for quick follow-up. • Perform pipeline management on a frequent basis to ensure information is up to date and data correctness. • Work with other departments on key day-to-day initiatives • Work with team members to develop our story, plan approaches, and tailor pitches, signing those clients interested in services. • Reach out / follow up to new client prospects whether assigned and/or from your own relationships. • Meet outreach expectations as specified by leadership as needed, and with the support of Technology, reach out to clients to request redeliveries of audio and releases on an as-needed basis. • Client Onboarding Specialist ensures prompt artist auditing and creation of accounts on VerseOne Distribution. • Perform other tasks and/or initiatives relating to Client Acquisition and Client Development, as assigned.

Job Requirements

• Bachelor’s Degree in in Music Business, Marketing, business development or related fields. • 2-3 years relevant work experience in business development. • Savvy use of social media • Attention to detail • Self-motivation • Time-management abilities • General knowledge of copyright law • Positive attitude, works well in a team-based environment • High standard of ethics, ability to maintain confidential information • Experience in copyright dispute management • Experience with Zendesk or similar Helpdesk software • A can-do attitude, willingness to tackle matters outside of the core area of expertise • Proficiency in Chinese is a plus (though not required).

Required Languages

Mandarin, English

Job Details

Position type

Other sales positions


1~3 years

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