Job Responsibilities

1. According to current service issue, audit, review and update the service standards of procedures with all service sections within Front Office Department. 2. Meets and exceeds customer and team member expectations by providing Yes I Can! service and teamwork. 3. Provides quality service to the customer by responding to their requests promptly, efficiently and courteously during check in, check out and throughout stay. 4. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. 5. Establish training plan for Front Office Department staff. Process and monitor training program in all service sections after identify issues in customer service. 6. Assist Front Office Manager and regularly examine service and operation standards, also analyze training results. Plan next training according to the results. 7. Enhance communication in department, cooperate with training department on training schedules, and well record and file all training documents.

Job Requirements

Fluent English and fundamental Chinese language skills. Be Gentleman or Lady and easy-going.

Required Languages

Mandarin, English