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US Local Key Account Manager
Full-time30K - 35K RMB per monthUnited States - The US.
DHgate
Refresh at 3 months ago 2979 views

Job Responsibilities

Work hours per week: 24

Job Requirements

Role&Responsibility 1-Manage DHgate high value customers by promoting products, services and marketing campaigns on a regular basis and interact with customers and dealing with customer’s inquiries timely. 2-Responsible for customer development and channel expansion in United States of America, expand local customers base and bring a continuous stream of high-quality customers to the DHgate platform, explore local exhibitions and display centers resources, and implement activities such as local promotion, training and publicity for target groups and partners. 3-Own goals and performance metrics for daily operations and campaigns, monitor regularly to understand effectiveness of operation strategy, making recommendations for continuous improvement. 4-Lower Customer attrition by Implementing conflict management skills to solve complex after-sales disputes in a way that builds a positive customer experience. 5-Maintain key account customers relationship and collect KA customer profile, voice and suggestion and share back to Headquarter periodically 6-Conduct research on the US market through online and offline channels, provide insights output of the US cross-border e-commerce market. 7-Regularly participate in various local industry fairs in the United States, collect useful business information and provide feasibility suggestions. 8-Coordinate internal and external resources, cooperate with the company's overall strategy, and complete all indicators set by the company. 9-Other additional duties as required. Requirements: Education: University degree or above, accurate and proficient in English and Spanish is a plus (preferably speaks Chinese) Skills:  A knowledge of and an interest in promoting customers through social media is a necessity  Ability to thrive in a fast-paced and deadline-oriented environment  An ability to multitask, to work on a number of projects at once  Analytical ability  Problem solving skills  Excellent communication skills-verbal&written,  Customer service support  Time management  Ability to deliver practical results  Attention to details Experience:  Familiar with the US market, more than 5 years of sales/BD experience with trackable records (Internet and international trade experience is preferred)  Experience using data and metrics to measure impact and determine improvements  Experience using Microsoft Excel to manipulate and analyze data  Possess certain customer resources, with the ability to independently expand and maintain customer relationships (one who wishes to become a partner is preferred)  Applicants with commercial or retail resources are prefer

Required Languages

English

Job Details

Position type

Marketing specialist/Marketing manager

Experience

5~10 years

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